Customer Service Commitment
What is migration service?
Migration service (Basic Migration Service) is a service helping you to migrate products, customers, orders, categories and other data from one cart to another. The process can be performed at https://cm.litextension.com.
After purchasing migration service, you will set up a cart and other required steps to run full migration on your own, with a clear migration guide provided.
What is All-In-One Migration Service (AIO Migration Service)
LitExtension All-In-One Migration service is the full service in which our data experts will take care of your data migration process from the beginning to the end, including all potential matters possibly arising in your migration process. The service is a one-time payment, and doesn’t charge you periodically. You will receive full support without paying extra for hours to get assistance service.
If you don’t have much time or technical skills enough to deal with your data migration process or you simply want data migration experts to take care of migration work, The All-In-One Migration Service is the best choice for you. All you need to do is providing us your source and target cart’s credential, the LitExtension will do the rest for you.
Customer Service Commitment
Description |
Basic Migration Service |
AIO Migration Service |
| Technical Support
Technical support includes answering questions related to our service, bug/error fixing caused by our service. |
Yes, Free | Yes, Free |
| Personal Support Assistant
Any time you request, personal support assistant is always available and gives you answers via live chat/email/ticket for any questions and regular updates on the migration process. |
Not Available | Yes |
| Technical Support Methods
The ways we support you after purchasing:
Note: We do not support via Social Networks such as: Facebook, LinkedIn, Twitter,… |
Email, Ticket | Live chat, Email, Ticket |
| Response Period Guarantee
The maximum period of time we are supposed to give you reasonable responses
|
24 hours or less | 12 hours or less |
Business Hours
Note: We are working on business days only, excluding national holidays and weekends. Non-working days will be announced in our social channels |
|
|
| Response Period Guarantee for Requiring Additional Investigations
Need further investigation to successfully migrate all necessary fields and information from the old site to the new one, such as checking custom fields, server/hosting issues, etc. |
2 business days |
12 hours |
If you have any question please do not hesitate to contact us for further assistance.
